Ayoub Elfathi

Owner – Online Sales & E‑Commerce Business

Abu Dhabi, UAE

Profile summary

Motivated and results-oriented Sales & Commercial Professional with over 3 years of experience as a Commercial Agent at Dubai Mall and hands-on expertise in managing an online sales and e‑commerce business, UAE driving license. Strong background in customer engagement, sales strategy, digital marketing, and business development. Adept at building client relationships, driving revenue growth, and optimizing business operations. Fluent in Arabic and French with working knowledge of English. Valid UAE driving license

Key skills

Skills
Sales & NegotiationCustomer Relationship Management (CRM)Communication & Interpersonal SkillsBusiness Development & Lead GenerationTeamwork & CollaborationProblem Solving & AdaptabilityOnline Business ManagementSearch Engine Optimization (SEO)E-commerce Platform Management (Shopify, WooCommerce, etc.)Conversion Rate Optimization (CRO)

Professional experience

Commercial Agent – Dubai MallJan 2017 - Jan 2020
Dubai Mall, Dubai, UAE | Dubai, UAE

Delivered exceptional customer service to diverse international customers, driving higher sales and satisfaction. Utilized upselling, cross-selling, and negotiation techniques to consistently achieve sales targets. Built and maintained strong client relationships, contributing to increased repeat business. Managed product displays and ensured a premium in-store experience aligned with brand standards.

Education

High School or equivalent
ibnou tofail university